Shipping policy

 

At 16 Matcha, every order is prepared with care before it begins its journey. We work to ensure your tea arrives safely, whether you're ordering from the Philippines or abroad.

 


Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or Philippine public holidays.

During product launches, promotions, or peak holiday periods, processing times may be slightly longer. If significant delays occur, we will notify you using the contact information provided with your order.

 


Shipping Destinations

We currently ship within the Philippines and to selected international destinations.

If your country is not available during checkout, please contact us and we'll do our best to assist.

 


Shipping Rates

Shipping costs are calculated automatically at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

All shipping charges are displayed before payment is completed.

 


Delivery Estimates

Estimated delivery times begin after your order has been dispatched.

Philippines

  • Metro Manila: 1–3 business days

  • Luzon: 2–5 business days

  • Visayas & Mindanao: 3–7 business days

International

International delivery generally takes 5–15 business days, depending on the destination country, customs clearance, and local courier operations.

These delivery estimates are provided as a guide and are not guaranteed.

 


Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and courier information.

Tracking updates may take up to 24 hours to appear after dispatch.

 


Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

16 Matcha has no control over customs processing times or additional import fees charged by local authorities.


Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your purchase.

16 Matcha is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be resent.

 


Lost or Delayed Shipments

If your tracking information has not been updated for an extended period or you believe your shipment has been lost, please contact us.

We'll work directly with the courier to investigate and help resolve the issue as quickly as possible.

Please note that investigations may require several business days depending on the courier.

 


Damaged Parcels

If your package arrives visibly damaged, we recommend:

  1. Taking clear photographs of the package before opening it.

  2. Photographing the contents immediately after opening.

  3. Contacting us within 7 calendar days of delivery.

We'll review your case promptly and provide the appropriate resolution in accordance with our Return & Refund Policy.

 


Split Shipments

In certain circumstances, orders containing multiple products may be shipped separately to ensure faster delivery or due to inventory availability.

If this occurs, you'll receive separate tracking information for each shipment where applicable.

 


Delivery Delays

While we make every effort to dispatch orders promptly, delivery times may be affected by circumstances beyond our control, including:

  • Customs inspections

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier delays

  • Force majeure events

16 Matcha is not liable for delays resulting from these circumstances.

 


Contact Us

If you have any questions regarding shipping or your order, we're happy to help.

16 Matcha

Email: hello.16matcha@gmail.com