Privacy policy


At 16 Matcha, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

 


Information We Collect

When you visit or use our website, we may collect the following information:

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile or telephone number

  • Payment information (processed securely through our payment providers)

  • Account details, if you create an account

  • Customer service inquiries and communications

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Products viewed

  • Shopping cart activity

  • Cookies and similar tracking technologies

  • Website usage analytics


How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process returns, refunds, and exchanges

  • Respond to customer inquiries

  • Improve our products and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Send order updates and transactional emails

  • Send promotional communications (only where permitted or with your consent)


Payment Security

Payments are processed securely through trusted third-party payment providers.

16 Matcha does not store your complete credit card or debit card information on our servers.

 


Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website performance

  • Measure website traffic

  • Provide relevant marketing and advertising

Most web browsers allow you to control or disable cookies through your browser settings.

 


Sharing Your Information

We only share your personal information when necessary to operate our business.

This may include:

  • Shopify, our ecommerce platform

  • Payment processors

  • Shipping and courier partners

  • Fraud prevention providers

  • Website analytics providers

  • Marketing and email service providers

  • Government authorities when required by law

We do not sell your personal information.

 


International Customers

As we ship internationally, your information may be processed or stored in countries outside your country of residence.

By using our website, you acknowledge that your information may be transferred internationally for the purpose of fulfilling your order and operating our business.

 


Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Protect our business against fraud

When your information is no longer required, it is securely deleted or anonymized where reasonably practicable.

 


Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

  • Request a copy of your personal data where applicable

To exercise any of these rights, please contact us using the details below.

 


Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

 


Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

While no method of electronic transmission or storage is completely secure, we continuously work to protect your information using industry-standard security practices.

 


Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

 


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will always be posted on this page with the revised "Last Updated" date.

 


Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

16 Matcha

Email: hello.16matcha@gmail.com

Business Location: Philippines

 

 

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, and any other policies published on our website.