Frequently Asked Questions

Ceremonial-grade matcha is the highest quality Japanese green tea powder, crafted from carefully shade-grown tea leaves and traditionally prepared with hot water. It is intended to be enjoyed on its own, allowing the tea’s natural sweetness, umami, and aroma to be fully experienced.

Our matcha is sourced from Japan and prepared according to the traditions that have shaped Japanese tea culture for generations. We honor these traditions through authenticity, craftsmanship, and respect for every bowl we prepare.

Sixteen represents the point where practice becomes instinct and ritual becomes mastery. For our House, it symbolizes the quiet continuation of tradition—something lived through daily practice rather than explained through words.

16 Matcha is more than a brand. It is a House dedicated to preserving the spirit of the Japanese tea ceremony through authentic ceremonial matcha, thoughtful hospitality, and everyday ritual.

It expresses the purpose of the House: to carry forward the traditions of ceremonial tea through everyday practice, whether at home with a single bowl or one day within our Matcha Bar.

No. Our ceremonial matcha contains only pure Japanese matcha with no added sugar, flavors, or preservatives.

Yes. Matcha has long been enjoyed as part of a daily ritual. Many people appreciate it as a mindful alternative to coffee, offering a steady source of natural caffeine alongside L-theanine.

Yes. While ceremonial matcha is traditionally prepared with water, it may also be enjoyed with milk if that suits your daily practice. We encourage preparing it traditionally first to appreciate its full character.

Sift approximately 2 grams of matcha into a bowl, add about 70 ml of hot water (around 75–80°C), then whisk using a bamboo whisk until a smooth layer of fine foam appears.

Keep your matcha sealed tightly in a cool, dry place away from heat, moisture, and direct sunlight. Refrigeration is optional, but allow the tin to reach room temperature before opening to prevent condensation.

Our tins are designed to remain part of your daily ritual. Rather than being discarded, they are intended to be refilled and carried forward, reflecting our belief that meaningful objects should endure.

Yes. We encourage reusing the archival tin before eventually recycling it according to your local recycling guidelines.

International shipping availability depends on your location. Shipping options and delivery estimates are shown during checkout.

Orders are typically prepared within 1–3 business days. Delivery times vary depending on your destination and the shipping method selected at checkout.

Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking number and a link to monitor your delivery.

We carefully prepare every order before it leaves the House. If your package arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the package and its contents. We will review the situation and work with you toward a suitable resolution.

If your order has not yet been prepared for shipment, we may be able to accommodate changes or cancellations. Please contact us as soon as possible, and we will do our best to assist you.

We accept returns or exchanges only for items that arrive damaged or incorrect. If there is an issue with your order, please contact us within 48 hours of delivery with your order number and photographs of the item so we can assist you.

We accept major payment methods available at checkout. The payment options displayed during checkout will vary depending on your location and selected currency.